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Returns & Refunds
At Dr. Karen Store, we aim for your complete satisfaction with our products. If for any reason you are not entirely satisfied with your purchase, we offer a hassle-free return policy subject to the following conditions:
+ Eligibility for Returns:
- Products must be returned within 30 days of receipt.
- Items must be in their original condition, unopened, unused, and with all accompanying materials and packaging.
+ Return Process:
- Our team will guide you through the return procedure and provide the necessary instructions.
- Contact our customer service team at [contact email/phone number] to initiate the return process. Please provide your order number and reason for return.
+ Refund Procedure:
- Once the returned items are received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, the refund will be processed to your original method of payment within [number of days] business days.
+ Non-Refundable Items:
- Some items are non-returnable, including digital downloads such as e-books, audio files, or other downloadable materials, unless deemed defective.
+ Shipping Costs:
- Customers are responsible for return shipping costs unless the return is due to an error on our part or the product received is defective.
+ Damaged or Defective Items:
- In the case of receiving a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund as applicable.
+ Contact Us:
- For any inquiries or assistance regarding returns and refunds, please reach out to our customer service team at [email protected]
+ Disclaimer:
- Dr. Karen Store reserves the right to refuse returns that do not meet the above conditions or are outside the specified return period.
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