Customer Service - Because it Matters

Sadly, most of us think customer service is just something we have to deal with within the workforce, but the way you work with, treat, serve and interact with friends, family, neighbors and anyone else we come across IS indeed a customer service experience and interaction.  It serves us well to know all we can about it. 
In this particular series we are going to look at serving customers from an organizational point of view.  We will be going over ways to master  Stand out service for today’s marketplace

Part 01

This session provides the 3 keys and 5 phrases to use for Customer Service Success.

Part 02

This session covers effective communications through seeking first to understand then to be understood using DICEC Listening Skills and the 5 keys to effective communication.  We will discover ways to get to a yes when you have to tell the customer NO and much more.

Part 03

This final session wraps it all together and goes over the 9 image makers and breakers – retaining customers using the RACER acronym and the 10 cardinal rules and sins of customer service.